How does proper support gain you a competitive advantage?
Technology has obviously taken the business world by storm. There are not too many business still in operation that do not benefit and have come to depend on the heavy use of technology. Supporting these systems takes time and money. We believe that most companies would rather direct these resources to growing their business rather than having to just maintain their systems.
We can provide your company with a competitive advantage by taking away the costly burden of having to self maintain all systems within your operation. Our dedicated expert IT support staff with our many years of interdisciplinary experience and vast partner support resources can much quicker handle your issues resulting in dramatically reducing your support resolve times, keeping your company working longer and more efficiently.
Look below at our many support solutions and feel free to contact us now to discuss how we can reduce your current support costs.
Lighthouse Managed Support
The complexity of IT and the perception of increased risk can be a barrier to adopting new systems and networks for many small and midsized businesses. owever, Lighthouse can create real opportunities by increasing the uptime of your systems and keeping your people working at all times.
To gain the advantages of IT without the risk and complexity, contract managed services from Kilobytes/Lighthouse. We’ll help ensure that IT remains an asset to your business and help optimize your returns from your technology investments. For example, the managed services platform we use provides the ability to easily monitor, track and manage the lifecycle of each IT asset from purchase through retirement, making sure you get the most out of vendor warranties, and maximizing its performance and value along the way.
Kilobytes/Lighthouse can perform system-wide trend analysis and identify specific ways to optimize configurations, streamline processes and reduce operational risks with your IT. The result is that you get to take advantage of new technical solutions without having to worry about how to manage or maintain it, and you can be confident that the value of your IT investment is being protected. Go to our KDSI Lighthouse page to get all the details.
Technical Support & Maintenance Contracts
We can provide an end to end support solution for your company. We have many clients that we have tailored maintenance contracts with that allows them to have just the support they need for specific devices or people or all devices and people. Kilobytes can support smartphones, tablets, servers, desktops, laptops, networking equipment, IT security equipment, unified communications systems, enterprise applications and any remote or internal employee anywhere in the world.
Our support solutions are made by you for your companies direct needs. We can setup a meeting to review your current support systems and processes and with your help, identify the issues where your current setup is lacking. Call us now to get a meeting setup.
Kilobytes Business Critical Support Services
Business Critical Support Services is Kilobytes highest level of services for companies that require secure uninterrupted access to their data and applications. You’ll get a designated Business Critical Account Manager, your trusted advisor, business advocate, and conduit into Kilobytes to help manage your entire support experience. You’ll also have access to a Business Critical Engineer or Solutions Architect to help resolve issues and deliver a portfolio of proactive enhancement services to ensure you maximize your investment using Kilobytes as your support partner.
Your Kilobytes Business Critical Support Services Account Team is composed of our most senior technical experts to help resolve issues quickly and effectively. Kilobytes Business Critical Support Services is a highly customizable suite of services designed to meet the unique requirements of your IT environment.
Call us now to get a meeting setup to discuss your critical services that you just cannot have go down.
Printer Management Maintenance & Support Contracts
Kilobytes can design a printer management and support contract that will allow your company to have one number to call for all your printer needs. Through our partner we can monitor and manage your printers remotely alerting you when you need more toner before it goes out and having it automatically delivered to your office just before you need it reducing downtime. We also service every make and model of printer onsite very quickly. Kilobytes can also design a no downtime solution for heavy printing offices that rely on their printing services as a business critical service. Contact Us to setup a no obligation service review meeting.
Mobile Device Management & Support
Maximize employee satisfaction and productivity by supporting a protected Bring Your Own Device (BYOD) work environment. Our enterprise mobility management solutions, using products like SAP Afaria and Rapid7′s Mobilisafe, can help your IT department secure personally-owned mobile devices and business apps – for less pressure on IT and a better work-life balance for your employees. Call us to check out all our Mobile Management Solutions.
Hardware Rollout & Recovery Management
Kilobytes can provide your company with rollout and recovery options that suite your individual needs. We can project manage and execute your hardware or software company wide rollout in a way that will reduce the downtime or eliminate it completely. Kilobytes has an abundance of experience in large hardware rollouts and hardware recoveries having staff members that have completed many of these projects over the years. Also, it may not be known to most clients that there is a special process that needs to be followed for deposing hardware after removal from your office, let our expertise be your advantage.
Call us now to get a meeting setup to discuss your rollout and recovery / disposal needs.